FAQs

Our standard Check-in Time is 14:00 hrs., and our standard Check-Out time is 11:00 hrs. We understand that travel plans can vary, so we do our best to accommodate early check-ins and late check-outs upon request, within a 3-hour window of our standard policy. Please note that these requests are subject to availability, and additional charges may apply for late check-outs and early check-ins.

We offer airport transportation services for our guests. Please let us know your flight details in advance, and we will arrange for a shuttle service to pick you up from the airport. Additional fees will apply for this service. Please let us know your flight details at least 12-hrs prior landing. Additional fees will apply depending on the number of pax.

Yes, we have parking facilities available for our guests.

Yes, we have a fully equipped 24hrs fitness center available for our guests to use. It includes a range of exercise equipment and facilities to help you stay active during your stay.

Our rooms are designed to provide a comfortable and convenient stay. Standard amenities include comfortable beds, a private bathroom, air conditioning, a flat-screen TV, free Wi-Fi, a mini-fridge, two bottles of water, a safe, and a work desk. Additionally, some room types may offer additional features such as a balcony.

Yes, we provide complimentary Wi-Fi access for all our guests. You will receive the Wi-Fi login details upon check-in, and you can connect to the internet from your room or public areas within the hotel.

No, we do not encourage guests to bring food from outside as we have a multi-cuisine restaurant at the Hotel known as Ngalawa Surf and Turf Restaurant.

Our restaurant operates from 12:00hrs to 22:30 hrs, we have an extended room service menu available to order from 22:00hrs to 04:00am. We also recommend checking with our front desk for any daily or weekly specials.

Yes, we have a swimming pool available for our guests to enjoy. We provide pool towels for your convenience, and our pool area also offers lounge chairs and umbrellas for relaxation.

Apologies, but we have a no pet policy at the hotel.

We have a strictly no smoking policy in the rooms. However, kindly ask at the reception to direct you towards a designated spot for smoking.

The airport is approximately 40 minutes away from the hotel, with a distance of 21.3 kilometers. Please note that travel times may vary depending on traffic conditions and the chosen route.

The ferry terminal is approximately 21 minutes away from the hotel, with a distance of 11.5 kilometers. Please keep in mind that travel times may vary based on traffic conditions and the specific route taken.

Yes, the nearest hospital is Sali International Hospital, conveniently located just 1 minute away from the hotel. It is approximately 210 meters away, ensuring quick access in case of emergencies or medical needs.

Our restaurant closes at 22:30hrs, however we offer a small bite room service menu which is available to order from 22:00hrs to 04:00am.

Yes, our hotel has access to a private beach.

Yes, we currently have kayaking facilities for our guests.

Yes, our Ngalawa restaurant offers a live band and a DJ over the weekend (Friday, Saturday & Sunday).